Now in its 3rd Edition, Secrets of the Best-Run Practices by Judy Capko delivers timely solutions for the critical challenges that medical practices face every day from front desk service, to workflow efficiency, to effective billing and collections, to understanding the critical steps required to adapt to a new business model. As in previous editions, the author uses case studies from practices large and small to illustrate real-world practice management problems and their solutions.
The 3rd edition of SECRETS OF THE BEST-RUN PRACTICES is a cost-effective investment in practice success.
Table of Contents:
CHAPTER 1 – Managing Revenue to Maximize Practice Profit
Capturing Charges and Maximizing Their Value
Patient Registration
Charge Reporting
Revenue Recovery
Monitoring Performance
Accounts Receivable Management
Payment Estimation And Real-Time Claims Adjudication
Whose Practice Is It, Anyway?
Don’t Be a Target For Embezzlement
CHAPTER 2 – Mastering the Appointment Schedule
Looking at the Indicators
Getting to the Root of the Problem
The Financial Impact
Defining the Objectives
Mastering the Schedule
Checking Out the Gains
CHAPTER 3 – The Perfect Receptionist in a High-Deductible World
The Game Has Changed—But the Complaints Are the Same
Everyone (Still) Loves Susan
The Illusion of Multitasking
Technology: More Important Than Ever
Workload and Productivity
Branding at Reception
CHAPTER 4 – Conquering Workflow Problems
What Was Wrong
The Challenge
The Power of Data
The Findings
The Remedy
Searching for a Champion
Making It Happen
Reaping the Rewards
Adapting to Change
CHAPTER 5 – Commonsense Management of Today’s Risk
Could It Happen to You?
Start with the Relationship
Documentation
Develop a Risk Management Plan
Discharging Patients
Tapping Into Risk Management Resources
Attitudes
Data Protection
CHAPTER 6 – Surviving (and Avoiding) a Money Crunch
They Grew Too Fast
Checking Out the Numbers
The Infrastructure
The Final Diagnosis
No Pain, No Gain
Turnaround Strategies
The Action Plan
The Results
The Next Step
CHAPTER 7 – The Amazingly Productive Doctor
Making Time Count
The Clinical Flow
Everyone Benefits
Numbers Talk
Lessons Learned
CHAPTER 8 – Committed Staff and Adoring Patients
The Supremely Supportive Physician/Owner
A Brilliant Physician Still Has Things to Learn
Satisfaction and Prosperity in an Underserved Community
Words of Wisdom
CHAPTER 9 – Making Smart Use of Outsourcing: RCM And Beyond
Knowledge, Technology, and Management
A Tale of Two Pediatric Billing Services
Beyond Billing
CHAPTER 10 – Going Outside-the-Box: Considering New Models
Planning Starts with Introspection
Brutally Honest Analysis is Key
Comprehensive Business Planning: Worth the Effort
Don’t Overlook Human Factors
Innovating Inside the Box: Exploiting Core Competencies
Pulling It All Together
About the Author:
Judy Capko is founder of Capko & Morgan and a nationally recognized management consultant with over 30-years of experience working with medical practices. She is a sought-after speaker and author of the popular books Secrets of the Best-Run Practices, 3rd Edition, The Patient-Centered Payoff, and Take Back Time: Bringing Time Management to Medicine, all in print and in eBook from Greenbranch Publishing. She has been interviewed by and published in over 50 prestigious national medical journals, including such publications as Physicians Practice, Urology Times, Dermatology Times, and Repertoire. She has been a frequent presenter at the healthcare management conferences of organizations such as MGMA, AOA, and Pri-Med. Judy also serves on the Advisory Board for The Journal of Medical Practice Management by Greenbranch Publishing. At Capko & Morgan, Judy works with practices of all sizes to help them solve management problems and run their businesses more effectively. Judy and her Capko and Morgan partners, Joe Capko and Laurie Morgan, also build on their consulting experiences to provide content and market research services to healthcare organizations looking to gain insight into medical practice management.
BONUS: The 3rd edition includes 46 downloadable toolbox forms (in Word and in PDF) designed to help you manage your busy practice. These forms can be customized for any practice and cover workflow, business analysis, and human resource management.
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Book Details:
Title: Secrets of the Best-Run Practices
Author: Judy Capko
Publisher: Greenbranch Publishing; 3rd edition
Published: May 12, 2017
Language: English
Format: Paperback
Pages: 180
ISBN-10: 0997447249
ISBN-13: 978-0997447248
Average Amazon.com review rating: 4.2/5
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Related Pages:
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