Medical Office Management

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Medical Office Management by Márcia R. F. Campiolo present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor’s success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics.

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Table of Contents for Medical Office Management:
The World Today: Understanding How the Client Arrived to the Current Profile
The Doctor’s Office Clients
Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship
Selecting New Members for the Clinic’s Staff: The Search for New Talents
The Preparation of the Clinic’s Staff
Basic Areas of Customer Service in Medical Clinics
The Process of Communicating with the Client
Managing the Client’s Time Perception
Professional Image and Client Perception
Pearls of Wisdom in Customer Service: Real-Life Stories

About the author of Medical Office Management:
Márcia R. F. Campiolo is a psychologist specializing in Human Resources and health management area. She is the Administrative Director of the Brazilian Society of Ophthalmology, Editor of Ophthalmology Management journal and Columnist for DOC Magazine – health management. Speaker at medical conferences and consultant to clinics and hospitals. She is author of the books in Portuguese “Medical Office Management”(published by Cultura Medica and Guanabara Koogan) and “Medical Schedule” (published by Editora DOC), publications for doctors and health administrators. Member of the American Society of Ophthalmic Administration – ASOA.

Book Details:
Title: Medical Office Management
Author: Márcia R. F. Campiolo
Publisher: ‎ Springer
Published: March 14, 2016
Language: ‎ English
Format: Hardcover
Pages: 179
ISBN-10: ‎ 3319138863
ISBN-13: ‎ 978-3319138862

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